Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship only within the USA to ensure faster delivery and top-quality products.

2. How long does shipping take?

Since all products are made on demand, production takes 2-5 business days, and shipping within the USA takes 2-5business days.

3. Who prints and ships my order?

We use Printify’s network of top-tier print providers across the USA. Your order is printed and shipped by the provider closest to your location for the fastest delivery.

4. How can I personalize my product?

Click the “Customize” button on the product page to add your own text, design, or image. You’ll see a preview before placing your order.

5. What happens if my item is damaged or incorrect?

If you receive a defective or incorrect item, please contact us within 7 days with clear photos. We will replace the item at no extra cost.

6. Do you accept returns and refunds?

Since each item is custom-made, we only accept returns for defective or incorrect items. Unfortunately, we cannot offer refunds for customer errors (e.g., wrong size or color chosen).

7. Can I cancel or modify my order?

Orders can only be modified or canceled within 12 hours after purchase. Once the production starts, changes are not possible.

8. How much does shipping cost?

Shipping costs vary by product but typically range from $3 to $7.99 per item. Exact rates are shown at checkout.

9. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery.

10. How can I contact customer support?

For any issues or questions, email us at [themahadivision@gmail.com] or use the Contact Us page on our website.